Women's safety in rideshare and private transport is an important conversation. 

Every woman travelling with Jiayou Shuttle has the right to feel safe and respected. 

If something doesn't feel right, you won't be left on your own with it.

What we do if you tell us about a problem

• A real person responds. You'll speak to the owner or a Jiayou Shuttle driver manager, not a chatbot, and we'll reply as soon as possible, and within 24 hours.

• We check you're safe first and explain your options, with no pressure.

• We act on the driver. For anything serious, such as sexual misconduct, assault or threats, the driver is  stood down from Jiayou Shuttle bookings straight away and doesn't return without a written decision.

• We help you go to the police, if you choose. In an emergency, call 000.

• For other concerns (comments, behaviour, route, driving), we interview the driver, take a written statement, and within 7 working days tell you the action we've taken.

• We help you take it further. If you're not satisfied, we'll help you lodge a complaint with the NSW Point to Point Transport Commissioner (131 727) and give you the details and records you need.

• We keep a record of every concern, so nothing quietly disappears.

If your concern is about Owner or Driver Manager, you can go straight to the Commissioner or the police, and we'll hand over any records they ask for.

Before you ride

Every trip is pre-booked. You'll know your driver and car in advance, your driver will confirm your name at pickup, and you choose your seat and how much conversation you'd like. 

Our drivers follow the Commissioner's Women's Safety Guidelines.

Contact us: 0414 469 437 (call, WhatsApp or WeChat) or jiayoushuttle@gmail.com
Support, 24/7: 1800RESPECT, 1800 737 732

Every woman travelling with Jiayou Shutte has the right to feel safe and respected. 

How We Keep Every Ride Safer

Our commitment

Women's safety is a core part of how we run Jiayou Shuttle. We follow, as a minimum, the Point to Point Transport Commissioner's Women's Safety Guidelines.

Professional drivers, properly onboarded
Before a driver takes a Jiayou booking, we complete a written onboarding checklist. We:

• sight their identity and current NSW driver licence

• sight their National Criminal History Check

• confirm both the driver and the car show as eligible in the NSW Driver Vehicle Dashboard

• have them read, understand and sign our Driver Safety Pack and Incident Response Guide

A system behind every trip

We operate under a written Safety Management System. Concerns, incidents and complaints are recorded, reviewed, and reported to the Commissioner where required. Drivers follow a set procedure for what to do and how to record it.

Know where your driver is

• Your driver is happy to share their live location with you, either arranged in advance or while they’re on the way, so you can see them coming and find the right car.

• We encourage you to share your trip details and live location with a friend or family member. Your driver is happy for you to do so.

Safe pickups and drop-offs

• We choose pickup and drop-off points that are lit, safe, and away from moving traffic.

• At drop-off we don't rush off. If it's dark, isolated or you're not comfortable at your destination, your driver will wait until you're safely inside or somewhere you feel secure.

• Tell your driver if you'd like them to wait. You never need to apologise for asking.

Your safety comes first.

Jiayou Shuttle Team